Keep our Rail Ticket Offices Open!

Derbyshire Law Centre is working with a collection of Derbyshire based charities to campaign to keep Rail Ticket Offices open. The charity group has written an open letter to Jacqueline Starr, CEO of the Rail Delivery Group outlining the concerns that the closures would have on elderly and disabled users.

The letter calls on the Rail Delivery Group, as well as East Midlands and Northern Rail, to reconsider the plans to close ticket offices and explain what steps they will take to make sure that vulnerable users don’t experience more disadvantage in rail travel. Additionally, it outlines how important physical ticket offices are to people who regularly face disadvantage because of their disability, age and increasing exclusion from the digital world.

The letter has been signed by:

Derbyshire Law Centre-
Home Start Erewash – Home-Start Erewash – Support, Charity
Age UK Derbyshire & Derby – Welcome to Age UK Derby and Derbyshire
Good Things Foundation – Good Things Foundation – Improving lives through digital
High Peak Access – High Peak Access – Home ::
Careline Calling – Careline Calling
Deaf-initely Women – Deaf-initely Women | Deaf Women in Derby, Derbyshire, Nottingham, Nottinghamshire, Stronger Together (
BrightLife – Who We Are | Brightlife Charity
Sight Support Derbyshire – About us – Sight Support (
Derbyshire Unemployed Workers Centre – DUWC – Your Voice Your Rights
Rural Action Derbyshire – Rural Action Derbyshire

The campaign has been organised by the Derbyshire Law Centre, who offer free legal advice on Discrimination. Lisa Haythorne, the Law Centre’s Senior Solicitor said, “we are extremely concerned that the proposed closure plans haven’t fully considered the needs of the most vulnerable rail users. Fixed ticket offices provide essential assistance that help people to travel with dignity and independence.”

The charities are calling for the Rail Delivery Group to explain how it intends to carry out its duty of care under the Equalities Act and provide reasonable adjustments at Derbyshire Stations.

Under the current proposals ticket offices at Alfreton, Chesterfield, Buxton, New Mills Central & Newtown and Long Eaton are all under review for closure.

View the letter as a pdf here or as a word.doc.