Derbyshire Law Centre is working with a collection of Derbyshire based charities to campaign to keep Rail Ticket Offices open. The charity group has written an open letter to Jacqueline Starr, CEO of the Rail Delivery Group outlining the concerns that the closures would have on elderly and disabled users.
The letter calls on the Rail Delivery Group, as well as East Midlands and Northern Rail, to reconsider the plans to close ticket offices and explain what steps they will take to make sure that vulnerable users don’t experience more disadvantage in rail travel. Additionally, it outlines how important physical ticket offices are to people who regularly face disadvantage because of their disability, age and increasing exclusion from the digital world.